Activity 19

Information services: Directgov.co.uk website provides a lot of information for the user about the topic that they want to know about from a variety, it provides information like the benefits you can get which will help out people that are not to sure about something to do with it but do not want to phone up cause they are shy or would not know how to phrase what they want to find out in a way that the other person would be able to understand it. A lot of information is displayed on this website from education and learning to government, citizens and rights, all this information could be very useful for any user that uses this website as it would let them know all about what they wanted to find out in a good amount of detail.

Online reporting and advice: this website offers a lot on its reporting and advice as it tells you exactly what is happening right now in the world to do with what age you are so you will know whether or not it will affect you at this point in time or if you do not need to read it just yet which will save you time when you are on the website, also it will help you in what you can do if something does affect you and you are worried about it, it will give you contact numbers ect.

Online booking: this website has web pages that will allow you to do things like pay your tax, national insurance, find a job and book tests for a car or motorcycle straight from this website so you do not have to leave your house or spend ages trying to look for sites that will allow you to do these things online as they are all in one place which means that alot of your time will be saved and you will not get all the websites that pretend to do ti and then when you get on them you find out they are fake.

Online Payments: The website provides some information on how to pay online but has many different headings which lead onto other things to do with payment which may be irrelevant to what you are looking for but it does eventually when you find it allow you to do online payments which will make everything alot easier than going onto other websites.

Usefulness to customers:

1. online booking

2. online advice

3. information services

4. online payments

I think this statement is incorrect as it said that they hope to save £1.3 million not that they actually managed it but doing all of this would have saved people money as they would not need to go to them which would take time and petrol or phone them which would then increase peoples phone bills.